In order to improve performance management and efficiency, several federal agencies are using analytics to identify problems, identify progress, and share information and results. The Partnership for Public Service and the IBM Center for The Business of Government reviewed four agencies that are using data analysis to save money, improve services and more effectively achieve their goals. The agencies that were reviewed include Centers for Medicare & Medicaid Services (CMS), Housing and Urban Development (HUD), Department of Veterans Affairs, and the Federal Aviation Administration (FAA). Each of these agencies is actively using analytical tools to determine the success of specific programs they have implemented. The agencies highlighted in the study shared certain practices that they all used to gather data and turn the information into knowledge that improved their program results:
- Leaders focused on transparency, accountability and results.
- Staff had a clear line of sight from where they stood to the desired goals and outcomes.
- Agencies invested in technology, tools and talent.
- Agencies cultivated and leveraged partnerships across the agency and with partners who deliver services.
Equally as important as the analytical tools used to improve performance management is the leadership style and direction managers use with their direct reports.
Leaders play a critical role in communicating a clear vision, setting expectations and calling for accountability for results.
Oversupervising or undersupervising has a negative impact on people’s development. That’s why it’s so important to match leadership style to development level. This matching strategy is the essence of Situational Leadership II®, a leadership model that delivers an effective approach to managing and motivating people. It opens communication and fosters a partnership between the leaders and the people the leader supports and depends on. SLII is based on the beliefs that people can and want to develop and there is no best leadership style to encourage that development. You should tailor leadership style to the situation.
Check out this fun video, narrated by Ken Blanchard, about how the right leadership can make a world of difference in your agency’s success.
You can also access the study on how agencies are using analytics to measure performance management and improve program success.