Archive for category Motivation

Analyzing performance management: Is your leadership style effective?

To bring out the best in others, leadership must match the development level of the person being led.

In order to improve performance management and efficiency, several federal agencies are using analytics to identify problems, identify progress, and share information and results. The Partnership for Public Service and the IBM Center for The Business of Government reviewed four agencies that are using data analysis to save money, improve services and more effectively achieve their goals. The agencies that were reviewed include Centers for Medicare & Medicaid Services (CMS), Housing and Urban Development (HUD), Department of Veterans Affairs, and the Federal Aviation Administration (FAA). Each of these agencies is actively using analytical tools to determine the success of specific programs they have implemented. The agencies highlighted in the study shared certain practices that they all used to gather data and turn the information into knowledge that improved their program results:

  • Leaders focused on transparency, accountability and results.
  • Staff had a clear line of sight from where they stood to the desired goals and outcomes.
  • Agencies invested in technology, tools and talent.
  • Agencies cultivated and leveraged partnerships across the agency and with partners who deliver services.

Equally as important as the analytical tools used to improve performance management is the leadership style and direction managers use with their direct reports.

Leaders play a critical role in communicating a clear vision, setting expectations and calling for accountability for results.

Oversupervising or undersupervising has a negative impact on people’s development. That’s why it’s so important to match leadership style to development level. This matching strategy is the essence of Situational Leadership II®, a leadership model that delivers an effective approach to managing and motivating people. It opens communication and fosters a partnership between the leaders and the people the leader supports and depends on. SLII is based on the beliefs that people can and want to develop and there is no best leadership style to encourage that development. You should tailor leadership style to the situation.

Check out this fun video, narrated by Ken Blanchard, about how the right leadership can make a world of difference in your agency’s success.

You can also access the study on how agencies are using analytics to measure performance management and improve program success.

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Struggling To Keep Your High-Performing Employees? Try Teleworking.

87% of employees reported that telework has a positive impact on their work/life balance.

Budget cuts government-wide have forced leaders to “do more with less” and focus on innovation within their agency. As a result of this, many senior executives are struggling to provide a work environment that incorporates high-performing teams, a work/life balance, and employee interest to stay with and support the agency long-term. A new report to the President and Congress by the United States Merit Systems Protection Board (MSPB) may be just the answer agency leaders have been looking for to address these concerns.

Research on workplace flexibility has found that not only does teleworking benefit employees, it also benefits the organization. The snow storm that hit DC in 2009 left many federal employees unable to get to their place of employment. The result of the forced shutdown was estimated at costing the government $100 million per day in lost productivity and opportunity costs. If agencies had a telework policy in place, employees would have had the opportunity to work from home or another easily accessible location to get their work done, despite the snow storm. In addition, agencies that allow their workers the option to telework are more apt to recruit and secure high quality employees due to the attractiveness of the work/life balance mobile working offers.

Telework; Weighing the Information, Determining an Appropriate Approach, U.S. Merit Systems Protection Board, October 2011

If the government is requiring agencies to be innovative in light of the recent budget cuts, managers and supervisors need to provide incentives that will keep these high performing employees working for them. Teleworking is a benefit that would have a direct impact for employees by reducing commute times, freeing up more personal time after work, and empowering employees to work when they are at their most optimal. All of these factors have been found to empower and motivate employees and, in turn, increase performance and results.

Telework; Weighing the Information, Determining an Appropriate Approach, U.S. Merit Systems Protection Board, October 2011

The Ken Blanchard Companies along with Training magazine conducted a survey to further explore how to create employee work passion. One question asked what influenced employees to remain with their organization the most. The survey conveyed several factors that impacted employees differently based on their work experiences. The factors that were ranked include:

Job Factors – Autonomy, Meaningful Work, Feedback, Workload Balance, and Task Variety

Organizational Factors – Collaboration, Performance, Expectations, Growth, Procedural Justice (process fairness), and Distributive Justice (rewards, pay, and benefits)

Relationship Factors – Connectedness with Colleagues and Connectedness with Leader

The research that was conducted reveals that employees are constantly making appraisals of their work experiences and these appraisals result in intentions to stay, to use discretionary effort, to perform at a higher than average level, and to endorse the organization and its leadership.

Want to learn about more ways to create an environment where people want to come to work and give their best? Log on to the live webinar at 9:00am PST/12:00pm EST today about cultivating employee work passion.

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Are You Happy With Your Job?

They say that if you love what you do, you’ll never work a day in your life. This statement is true for some but unfortunately, there are several federal government employees that are less than satisfied with the work they do on a daily basis.  A study released by the Partnership for Public Service and Deloitte focusing on job satisfaction of federal employees reported that those who have been on the job for three years or more are less satisfied with their jobs versus those that have been in their role for less than three years. In addition, effective leadership and employee relationship and interaction with their supervisors had a major impact on the individual’s level of satisfaction.  Pay, training, and opportunity for advancement also played a significant role in on-the-job fulfillment.

Fifty-nine percent of individuals indicated they had left an organization due to trust issues.

Trust is a key influencer of job satisfaction.  When employees lack trust with their immediate supervisor, motivation and productivity decline and performance falters.  So how can leaders improve trust with their direct reports?  The Ken Blanchard Companies has researched how trust impacts work relationships and has designed the TrustWorks! ABCD Trust Model.  The model is comprised of four elements of trust that leaders should take into account when working with the people they lead. The Trust model can assist leaders with increasing the level of trust or repair relationships where trust has been lost.

 The four elements are Able, Believable, Connected, and Dependable.

  • Able is about demonstrating competence.
  • Believable means acting with integrity.
  • Connected is about demonstrating care and concern for other people.
  • Dependable is about reliably following through on what the leaders say that they are going to do.

Do you fully trust your supervisor?  How can your leader improve your level of trust?

Here are 8 ways your agency can enhance the trust between you and your leaders and coworkers.

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How Motivated Are You?

Let’s face it; there are some days when you are just not that motivated.  We’ve all seen the commercial on television where the guy is out with friends and asks a raspy-voiced woman to call his place of employment to say he will be out sick for the day.  While the commercial is all in good fun, for some people, calling in “sick” can be a sigh of relief when they lack motivation or passion in their role.

Motivation is a skill that can be taught, learned, developed, and nurtured.

So what motivates people to excel in their job and truly enjoy what they do?

Dr. Drea Zigarmi and Susan Fowler with The Ken Blanchard Companies have been researching what exactly motivation and passion mean to individuals and how they can leverage both to improve their state of mind at their workplace.

Employee passion is the positive emotional state of mind resulting from our own perceptions of worthwhile work, autonomy, collaboration, growth, fairness, recognition, connectedness to our colleagues, and connectedness to our leader, all of which lead to standards of behavior that include effort, long-term commitment to the agency, peak performance, low turnover, and increased tenure with the agency.  Motivation increases the probability of employee passion that results in three intentions highly valued by any agency:

  • The intent to stay, support, and use good judgment on behalf of the agency
  • The plan to perform at or above expectations
  • The willingness to demonstrate organizational citizenship behavior

Want to learn more?  Drea and Susan will be discussing the results of their cutting-edge research and the implications on how we work and lead within the workplace on June 1st in Washington, DC.  They will also be sharing key skills needed to engage employees and sustain optimal motivation and employee passion.

Registration is currently open for this briefing.

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Good Leaders Versus Bad Leaders

Star leaders inspire great performance in others.

As I watch the daily news and read several articles about the recent announcement of Osama bin Laden’s capture and demise, I start to think about how people use or misuse the power of leadership in their lives. Osama clearly used his power as a leader within the terrorist network for evil and wrong doings and led his team to carry out heinous acts against our country. I have the fortunate opportunity to work for a leader that uses his incredible leadership skills to unleash the power and potential of people and organizations for the greater good. One of his recent messages to the company was so profound and brought to light how much leadership really does impact people’s behaviors.

“Last night as I watched President Obama’s announcement about the killing of Osama bin Laden, I really felt the sadness in his heart. You know, to actually give the orders to have to try to kill someone else. I just thought once again about the good wolf and the bad wolf and how we all have both of those and the one that wins is whichever one we feed, and unfortunately bin Laden chose to feed the bad wolf on an ongoing basis. It’s such a tough job being president of this country. I’m so glad he said that our war is not against Islam, it’s against people who are out to kill others and out to harm others—people who are really feeding the bad wolf. 
So leadership really does make a difference. It can make a difference in a negative way and it can make a difference in a positive way. All of us are leaders—anytime you try to influence the thinking, beliefs, or development of someone else, you’re engaging in leadership. So which wolf are you feeding today? I want to feed the good wolf today. So take care of yourselves. Life is a very special occasion, particularly if you reach out and help someone else.”  Ken Blanchard

What leadership techniques does your manager use to unleash your power and potential?

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Did You Get Your One Minute Praise today?

Public Service Recognition Week (PSRW) kicks-off on May 1st.  It’s a time for agencies to honor employees for their hard work and dedication.  Agencies nationwide will be hosting events that include learning forums, award ceremonies, and town halls to celebrate government employees and raise awareness for the services they offer to the American people.

 The official PSRW website offers several ways to honor and celebrate your local public servant.

  •  Send a message to public servants you know.
  • Organize an event in your community.
  • Encourage local radio stations to play Public Service Announcements to honor federal employees

 In addition to the many events that are planned, individual agency managers can take on a significant role in recognizing the value of their employees by giving them a one minute praising. Praising is the most powerful activity a manager can do. It focuses on reinforcing behavior that increases an employee’s confidence and motivation and moves them closer to their goals.  A one minute praising is so easy to do.  Simply look around your agency and “catch people doing something right” and immediately give them a praising that is specific and that states your feelings.

 How is your agency supporting Public Service Recognition Week?

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